Cancellation Policy

InfoStar does not require term contracts for any of the services it provides; and therefore, you may discontinue services with InfoStar at any time and for any reason without early termination fees..

Billing / Refunds

We bill each account on the first of every month for the entire month of service. There are absolutely no refunds (full or partial) when cancelling and/or discontinuing services with InfoStar under any circumstances.

If you wish to cancel and/or discontinue service(s) with InfoStar, we recommend calling our office in advance so that we can plan to turn off services before the next billing period. Please contact our office at 916-988-2323.

Do I Keep My Domain Name?

Yes!
You, the client will ALWAYS own your domain name(s) even if InfoStar purchased the domain names for you and have been managed by InfoStar.

Transferring Domain Names:
We will gladly assist our clients in transferring his/her domain name(s) to another party.

NOTE: WE WILL NOT WORK WITH A THIRD PARTY TO TRANSFER A DOMAIN NAME AWAY FROM INFOSTAR WITHOUT WRITTEN CONSENT FROM YOU, THE CLIENT.

Do I Own My Website?

No.
InfoStar is an Internet marketing company and has created your website as a marketing service that InfoStar utilizes as part of your monthly subscription.

When cancelling service(s) with InfoStar, we will simply discontinue all services.

What Files Will I Get When I Cancel?

InfoStar will send you, the client, any original content and images that you provided to us during your term of service.

Here are some of the things that InfoStar will provide you with once you have cancelled services:

  • Doctor & Staff bios
  • Photos of the office
  • Team photos
  • Before / After makeover cases
  • Custom-provided content for any services
  • Original assets including logos, fonts, and stock images provided to InfoStar by you, the client.

Here are the pieces of your website that InfoStar will NOT provide or release to you when cancelling service(s):

  • Proprietary 3D Images/3D Animations/3D Movies created and/or provided by InfoStar
  • Optimized text created and/or provided by InfoStar
  • Stock images that were purchased by and therefore licensed to InfoStar
  • Website files (including but not limited to: php, html, css, scss, js, jpg, gif, png, etc.)

IMPORTANT NOTE ABOUT YOUR WEBSITE FILES:
InfoStar does not provide or release any file(s) containing website design, structure or function.